Configuring Screenshot Capture

To configure screenshot capture, navigate to Monitoring Screenshots in the system settings menu.

To start a new monitoring screenshot campaign, click + Add in the top-right corner, name it, and confirm with Add.

Once created, the monitoring screenshots settings page opens. You can configure:

• Name — unique identifier for the campaign
• Start date — when screenshot capturing begins
• End date — when screenshot capturing ends
• Blur — enable or disable screenshot blurring
• Status — current status:
  • Pending — not yet started, needs configuration
  • Active — currently capturing screenshots; can be paused until the scheduled end
  • Completed — capturing ended either due to end date or manual stop

If blurring is enabled, everything except the active element is blurred. If the element is inside a circle or should be hashed, the element is also blurred.

Blurring level is set in monitoring configuration file. Default is 50. Valid range: 1–100. Set to 0 to disable blurring.

Adding Users for Monitoring Screenshot

1. Go to the Users tab.
2. Click Add in the top-right corner.
3. Select users and/or departments. To select individuals from a department, expand it and check specific users.
4. Click Apply.

To launch the monitoring screenshots campaign, click Launch on the settings page.

Once active, screenshots are collected based on the defined parameters. User list and settings are locked while the campaign is running. The Launch button changes to Complete.

After a campaign ends, the agent stops collecting screenshots. You can modify all settings (except start date and user list) for manually stopped campaigns. The Complete button switches to Launch. Campaigns that finish by schedule cannot be edited.

The monitoring screenshot ID linked to a screenshot is stored in the monitoring_activity table under the research_id column.