Storing Monitoring Agent Logs

Monitoring agent logs are used for diagnosing its operation, identifying failures, and verifying configuration correctness. This information may be required in the following cases:

• When contacting technical support
• When analyzing the causes of server unavailability
• When verifying whether auto-update, activity collection, or data transmission is working correctly
• For tracking installation or configuration errors

Monitoring Agent Log Locations on Windows

Below is a list of directories containing the monitoring agent logs on Windows operating system.

• Located at C:\Program Files\OperavixAgent — executable files and required DLL modules
• Located at C:\ProgramData\OperavixAgent — system-wide program files
  • dumps — crash dump files from the monitoring agent. This directory is usually empty, as dumps are transmitted to the application server
  • logs — agent service logs in service.log
  • settings.cfg — global configuration file for the monitoring agent. Contains server address, proxy settings, API key, and auto-update options. Changes in this file take effect after restarting the monitoring agent service or rebooting the computer
• Located at %AppData%\OperavixAgent — user-specific configuration and logs
  • settings.cfg — user-specific configuration file. Contains settings for user monitoring status (0 — disabled, 1 — basic monitoring, 2 — advanced monitoring), Time Tracking module status, and logging level. Changes in this file take effect after user LogOff/LogOn, restarting the monitoring agent service, rebooting the computer, or one hour after file modification
  • logs — directory containing user-level agent logs in sessionInspector.log
• Located at C:\Program Files\OperavixAgent:
  • agent_configurator.exe — configurator utility
  • agent_setup.exe — installer file, can also be used to uninstall the program from the computer

Monitoring Agent Log Locations on Linux

Below is a list of directories containing the monitoring agent logs on Linux-based operating systems.

• Located at /usr/libexec/OperavixAgent — installation directory containing executable files and agent components
• Located at /var/lib/OperavixAgent — system-wide agent files
  • dumps — crash dump files from the monitoring agent. This directory is usually empty, as dumps are transmitted to the application server
  • data — files containing agent activity statistics
  • logs — directory containing system service logs in service.log
  • settings.cfg — global configuration file containing server address, proxy settings, API key, and auto-update options
  • username@domain.com — file containing the path to the user-specific agent directory within the user's home folder
• Located at /home/<USER>/.OperavixAgent — user-specific agent files
  • screenshots — screenshots captured during user activity monitoring
  • settings.cfg — user-specific configuration file containing monitoring type, Time Tracking module status, and logging level
  • SessionInspectorInstance.pid — file containing the process identifier (PID) under which the agent is running
  • logs — directory containing SessionInspector component logs in sessionInspector.log